- Q. How can you be sure that my child will be safe even though I am inside the play area, or how can I ensure my child's safety even if I’m inside as I cannot follow my child all over?
- A. We understand how important your child’s safety means to you, it’s equally important to us as well. Please note that our play areas had have been designed specially keeping your little ones and their safety in mind so you can be assured that they will be safe and well taken care of even if you can’t accompany them all the way inside.
- Q. Why can’t the staff accompany my kids on the rides and inside the play area?
- A. For the rides, our staff can accompany the child if the parents do not meet the requirement as long as the staff also meet the requirement. For the play area, we assigned staff mainly to monitor the play area and to manage the guest IN/OUT to ensure the safety of everyone.
- Q. Why can’t adults go with more than 2 kids in the play area?
- A. This is to ensure that the kids are well attended by their parents/guardian.
- Q. Why aren’t food and drinks allowed in the play area?
- A. Because we care about your health and safety, we ensure that we maintain the play area free from any food debris/spill that may not be safe to your kid/s and may cause sickness and injury (due to spill of any liquid drinks)
- Q. Why can’t kids taller than 157 cm enter but adults can. Is it not dangerous?
- A. Play area structure was designed for kid/s with the maximum height of 157cm (Differs from store to store) for them to enjoy all facilities, elements, and attractions. Our main objective is for them to enjoy and bring memorable experience. Adults, are with them only to supervised at all times.
- Q. Why aren’t kids who are older in age, example 5 years not allowed in the play zone because of their height.
- A. We are accepting kids according to their height, not by their age. Play area structure was designed for kid/s with the maximum height of 157cm for them to enjoy all facilities, elements, and attractions. Our main objective is for them to enjoy and bring memorable experience.
- Q. Why can’t I use more than 2 play area vouchers when I have them if I have 3 children.
- A. 1 voucher per child, no limit as long as they have the voucher.
