- Q. How do I purchase a power card?
- A. You can purchase a powercard from the cash counters at the store.
- Q.How much can I recharge my power card every time I visit?
- A. You can recharge your power card for any amount you like at our cash counters at the store. We have a few powercard packages which will give you plays for the purchase.
- Q.Do any charges apply when I want to register my powercard.
- A. No charges apply, registering your powercard is complimentary and we recommend this process so that your balance is secure if you lose or misplace your card. We will offer a new card with your balance updated. Please note new powercards are charged INR 50.
- Q. I have lost my powercard and it is loaded with around Rs 1000 and has around 1700 tickets. What do I do?
- A. Is your powercard registered with Fun City? If yes, then you an visit any outlet, provide your details and they will give you a new card for INR 50. We highly recommend registering your powercard so that your balance is safe.
- Q.Can we reload our powercards with the tickets we have won?
- A. Unfortunately, while we cannot reload powercards with the value of tickets won, you can exchange them for some very exciting merchandise at our redemption counters.
- Q.I bought a powercard at Tridom. Can I use it at Fun City?
- A. Yes, you can use any powercard purchased in Tridom at any other Fun City outlet.
- Q.I have created an account but cannot link my Tridom Powercard.
- A. Let’s look into that matter, drop in an email at info@funcity.in and one of our service agents will guide you through the process. If there seems to be a technical issue, our service agents will forward the concern to our technical department and get back to you within 48 hours.
- Q. Can I transfer my cash from one card to another?
- A. Yes, this is only possible at store level at the moment. Please visit any of our stores with all powercard’s with cash balance and kindly instruct our staff on which powercard this should be all added to.
- Q.I have purchased a new powercard online. Is there a validity timeline to use the powercard?
- A. As mentioned in the terms and conditions, the newly purchased powercard is valid for 6 months from the time of purchase or last use, whichever is recent.
- Q. Does the six-month credit policy start from the first swipe or transaction day?
- A. The six-month credit policy is valid from the date of the transaction or last use, whichever is recent.
